Truphone Review 2026 - Is Truphone's eSIM reliable?
At a glance
Reviews & ratings
I cancelled my subscription a year ago but they charged for another year without refund. Avoid using this service.
They make it impossible to cancel the subscription despite multiple clicks on cancel. It's theft.
Terrible service, unable to use the purchased EU plan. Don't waste your time or money.
Pros & cons
👍 What we like
- ✓Free 100MB trial to test the service.
- ✓Extensive coverage in 113 global destinations.
- ✓Quick activation without physical SIM or long contract.
- ✓Competitive rates for temporary travel data.
- ✓Compatible with most recent iPhones and Android eSIMs.
👎 What we like less
- ✗Customer support often criticized for inefficiency.
- ✗Automatic renewals hard to cancel.
- ✗Network reliability varies by country and reviews.
- ✗No calls or SMS included in plans.
- ✗Low ratings on stores (1.5 to 3.4 stars).
What is Truphone?
What is Truphone?
Truphone is a data-only eSIM service provider allowing internet access in 113 destinations without a physical SIM card. Plans are downloaded directly to the smartphone’s compatible eSIM chip.
The My Truphone app offers local and regional plans ranging from 100MB to 3GB, valid from 1 to 30 days, with a free 100MB trial. Activation is instant once on site, but requires an unlocked device and an initial connection.
The service targets travelers seeking an affordable alternative to WiFi or roaming, although feedback highlights issues with stability and subscription management.
Plans overview
Countries covered by Truphone
Coverage broken down by region. Tap a region to see its countries.
Our verdict
Truphone offers eSIMs for mobile data in 113 global destinations, ideal for travelers seeking a simple connection without a physical SIM. However, beware of negative reviews regarding customer service and recurring subscriptions.
Popular alternatives
Frequently asked questions
No, Truphone is not a scam: it is a reliable, well-known eSIM with a 1.3/5 rating in our test and access to local 4G/5G networks (speed depends on local coverage). Just make sure your phone is eSIM-compatible before buying.
Truphone covers many destinations. Availability and network quality depend on the destination and the local partner operator: check that your travel country is covered before buying.
The main downsides we found in our test: Customer support often criticized for inefficiency, Automatic renewals hard to cancel, Network reliability varies by country and reviews, No calls or SMS included in plans and Low ratings on stores (1.5 to 3.4 stars).
It depends on your destination and budget: Truphone scores 1.3/5 in our test, but the best value changes by country. Compare current deals in our comparator before choosing.
Choose a 1-3GB plan over 7-30 days covering Europe; first test the free 100MB to check local coverage.
Yes, generally allowed but depends on partner network; check plan conditions and test.
iPhone XS and later (iOS 15.1+), most Android eSIMs; unlocked device required. List in app.
Possible for technical errors via support email, but reviews show difficulties; disable auto renew.
Explicitly disable in the app before expiration and monitor payments.
No, data only; use your physical SIM for voice/SMS in dual SIM mode.
Via the My Truphone app which shows remaining usage in real time.