Smartroam eSIM – Review & Full Test 2026

Item: Smartroam
Rating: 3.6
Author: MyBestSim

🌍

Countries covered

190 countries

💶

Starting at

5,00 €

📶

Network

5G

📊

Data

Starting at 1 GB

❌

Calls/SMS

No

📱

App

iOS & Android

A single permanent eSIM for coverage in over 190 countries.

4G and 5G connectivity with direct access to over 600 partner networks.

Simple installation via iOS and Android mobile app with no need for multiple changes.

Transparent pricing with no hidden fees or reinstallation hurdles.

Enhanced security through a licensed mobile network operator (MNO) platform.

Official ratings

Trustpilot

4,0 /5

55 reviews

Destinations & coverage

Smartroam covers over 190 countries worldwide, with plans suited for travel in Europe, Asia, Americas, Africa, and Oceania.

By region

Key points

✅

Advantages

✓ Fast and unique installation for all travels.
✓ Strong coverage with 5G on 81 global networks for optimal speeds.
✓ No profile changes or reinstallations required.
✓ Customer service accessible via chat, email, and app.
✓ Secure payments via multiple popular methods.

⚠️

Disadvantages

✗ Customer support mainly available in English.
✗ No voice call or SMS options, data only.
✗ Can be expensive in some countries compared to local SIMs.
✗ Requires a recent eSIM-compatible device.
✗ No web app yet, relies on iOS/Android apps.

Customer reviews

Trustpilot

4/5

“

Smartroam works perfectly in Europe and Asia, the connection is stable and support quite responsive, very practical to avoid having multiple SIM cards.

August 1, 2025

Trustpilot

4/5

“

I use the pay-as-you-go top-up which is very flexible, coverage is good in all my trips and plan management is simple via the app.

February 1, 2025

Trustpilot

3/5

“

The eSIM is effective even in remote areas, but I had some issues with credit not being updated and support took a while to respond.

December 1, 2024

Description

Smartroam is a mobile virtual network operator (MNO) offering a permanent eSIM covering 190 countries with 5G access on 81 networks, eliminating the need to change eSIM profiles while traveling for a seamless and secure experience, ideal for regular travelers and digital nomads seeking fast and uninterrupted connectivity.

How it works

1

Download the Smartroam app

Available on the App Store (iOS) or Google Play (Android), install the app on your eSIM-compatible smartphone.

2

Create a user account

Sign up with your email address or via a social network, then log in.

3

Install your permanent eSIM

Follow the instructions in the app to install the eSIM on your device once.

4

Choose a data plan

Select in the app the plan suited to your destination and data needs.

5

Pay for your plan

Pay for the plan via the offered methods (Visa, Mastercard, PayPal, etc.).

6

Activate the eSIM upon arrival

At your destination, activate the eSIM in settings and ensure roaming is enabled.

⚠️ If it fails

❌

Unable to install the eSIM

✅ Check that your smartphone is compatible and running iOS 13+ or eSIM-compatible Android, then try again with a stable internet connection.

❌

No connection after activation

✅ Restart your device, toggle airplane mode on/off, and ensure mobile data and roaming are enabled.

❌

Data consumption faster than expected

✅ Monitor your consumption in the Smartroam app and disable background updates or usage.

Alternatives

Japan Wireless

4.4/5★★★★★

View review

FAQ

What is the best Smartroam plan for a short stay in Europe?

For a short stay in Europe, choose a 5 to 10 GB data plan valid for 7 to 15 days, ideal for browsing, social networks, and GPS.

Can I use hotspot with Smartroam?

Tethering (hotspot) is generally supported by Smartroam depending on local networks, but it is recommended to check compatibility in each country.

Is my phone compatible with Smartroam?

Smartroam works on most recent eSIM-compatible smartphones, notably iOS 13+ and eSIM-compatible Android devices.

Can I get a refund if the eSIM does not work?

Smartroam offers a refund policy available in their terms and conditions, contact their support for any malfunction-related requests.

Is it possible to use Smartroam while keeping a physical SIM card?

Yes, Smartroam allows simultaneous use of a physical SIM for calls/SMS and the eSIM for mobile data.

How do I track my data usage with Smartroam?

Usage is visible in real-time in the Smartroam app, allowing you to manage your plan effectively.

Company info

Legal name: SmartRoam Ltd

Address: Isle of Man, United Kingdom

Email: [email protected]

Website: https://www.smartroam.com

Support

24/7

chat, email, in-app

Accepted payments

Visa, Mastercard, PayPal, Apple Pay, Google Pay

Platforms

iOS app, Android app